logo
EN
IT
FR
DE
ES
logo
EN
IT
FR
DE
ES

FAQ

Artsupp brings together cultural institutions in a single web space that promotes and supports their activities. Through their profiles, you can stay updated on all the news. For more information about how Artsupp works, check out the FAQs below.

General Information

Below are answers to frequently asked questions about what Artsupp is, what information you can find on the platform, and more details on how to purchase your tickets.

What is Artsupp?

Artsupp is a multilingual platform dedicated to promoting cultural institutions of all kinds. Artsupp provides information about museums, exhibitions, events, and cultural activities.

What type of information can I find on Artsupp?

On Artsupp, you can find all the information you need to visit museums, artistic institutions, exhibitions, events, and much more. Each location has a profile where you can find official updates, all scheduled activities, and even the artworks exhibited in exhibitions and collections.

Is it possible to purchase tickets for a museum or exhibition?

On Artsupp, you can purchase tickets by clicking the 'Buy a Ticket' button when available on a museum or exhibition page. By clicking, you will be redirected to the official retailer's page.

Verified Profiles

The green checkmark next to the name indicates that the account is managed directly by the institution's team and that the information presented is reliable. On these profiles, you can find the complete schedule (exhibitions and events) and the exhibited artworks.

Registration and Profile

Registering and creating a profile on Artsupp is very easy. If you have encountered difficulties in registration or accessing your profile, you can find more information here.

How can I register on Artsupp?

You can register on Artsupp by entering your details or through Google, email address, Facebook. You can create your credentials and access your profile.

How can I modify my profile?

You can modify your profile by clicking on the 'Edit Profile' button.

How can I delete my profile?

To delete your profile, simply click on the 'Delete' button.

I can't access my profile. What can I do?

If you can't access your profile, we recommend proceeding with password recovery.

Payments

If you have made a purchase on Artsupp.com but the transaction did not go through, want to check the accepted payment methods, request a refund, or have encountered other issues, please read the FAQs below.

What are the accepted payment methods by Artsupp?

The accepted payment method is credit card. The payment gateway used is Stripe, the safest method for online transactions and used by the main international e-commerce sites.

How can I request a refund on Artsupp?

For any refunds, you can contact us by filling out the Contact Us form.

How can I contact Artsupp?

You can contact us by filling out the dedicated forum; we will respond as soon as possible.

What are Artsupp's privacy policies?

For details on privacy policies, consult the Privacy page.

Artsupp Card

With the Artsupp Card, you can visit exhibitions and museums at advantageous prices. For more information about the Card, the entitlements it offers, and the purchasing methods, read here.

What is the Artsupp Card?

The Artsupp Card is a service to encourage users to visit more and more. The Artsupp Card offers the possibility of accessing discounts and reduced entrances at museums and cultural places on the platform.

What kind of entitlements does it provide?

The Artsupp Card entitles you to various types of benefits, decided by the museums and institutions participating in the program. For more information on individual offers, visit the Artsupp Card page.

Where can I buy the Artsupp Card?

You can buy or gift the Artsupp Card only online, directly on Artsupp.com. Once the purchase is complete, you will receive a confirmation email, and you will find your card in your profile.

Is it valid only in Italy, or can I use it abroad?

You can use the Artsupp Card in many institutions throughout the national territory. Currently, the Card is not valid abroad, but we are working to include European museums.

I haven't found what I was looking for

On Artsupp, you can search for more than 1700 art locations throughout Italy, about half of which have a verified profile, and more and more institutions are requesting one. Our goal is to always meet your search needs; that's why we work to make Artsupp richer in information every day.